Shipping Policy
At DesiZoom, we’re committed to delivering your orders quickly, safely, and with full transparency. Please read our Shipping Policy carefully before placing an order.
📦 1. Order Processing Time
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All orders are processed within 1–2 business days (excluding Sundays and public holidays).
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Once processed, you will receive a confirmation email with tracking details.
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Some orders may be shipped directly from our trusted suppliers depending on availability.
🚚 2. Shipping Time
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Estimated delivery time: 5 to 7 business days (depending on your location).
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For remote or special zones, delivery may take up to 7 business days.
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Note: These timelines may vary during festivals, sales, or unforeseen delays (e.g., weather, strikes, etc.)
🌍 3. Shipping Locations
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We currently ship all over India.
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International shipping is not available at the moment.
💸 4. Shipping Charges
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Free Shipping on all prepaid orders.
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For Cash on Delivery (COD): A nominal COD charge may apply (shown at checkout).
📦 5. Order Tracking
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Once your order is shipped, a tracking link will be sent to your registered email or WhatsApp.
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You can also track your order directly via our Track Order page.
📦 6. Delivery Partners
We work with top courier companies like:
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Delhivery
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BlueDart
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Ekart
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Shiprocket-supported partners
🚫 7. Delayed or Failed Delivery
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If the delivery is delayed due to incorrect address, unavailable customer, or courier issues, we will coordinate to resolve it.
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If the parcel is returned to origin (RTO), we will contact you for reshipment or refund (as applicable).
📦 8. Packaging
All products are securely packed to avoid damage in transit. In rare cases of damage, please record an unboxing video and contact us within 24 hours of delivery.
❗ 9. Force Majeure
DesiZoom is not liable for delays caused by events beyond our control (e.g., natural disasters, strikes, pandemics, etc.).
📞 10. Contact Us
For any shipping-related queries:
📧 Email: desizoom.shop@gmail.com
📍 Address: Ratu Road Ranchi